Refund policy

Damages and issues
We do not offer refunds unless items arrive broken or damaged or you received the wrong item. Please inspect your order upon reception and contact us immediately so that we can evaluate the issue and make it right. You will have three (3) business days to report it to us via email with pictures and/or videos as proof. 

We welcome exchanges but you will have to PAY FOR your return label.  To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at help@sfejewelry.com. Please note that returns will need to be sent to the following address: SFE Jewelry 1325 E. Main Street #1015, Carbondale, IL 62901

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If your items are returned to us due to an INCORRECT ADDRESS, you will have to pay for another shipping label. NO REFUNDS.

You can always contact us for any return questions at help@sfejewelry.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@sfejewelry.com.